Privacy policy

Last Updated: 05 October 2026

This Privacy Policy explains how ASHK MEDICAL SERVICES PTY. LTD. trading as SOLACEBABE collects, stores, uses and protects your personal information, in compliance with the Australian Privacy Principles and Stripe data security standards.

4.1 Information We Collect

We collect information you voluntarily provide: full name, email address, phone number, shipping address, billing address, order notes. When you complete checkout via Stripe, payment card details are processed securely by Stripe; we do not store your full credit card number, CVV or expiry date on our website servers. We also automatically collect non-personal data: IP address, device type, browser information, website browsing behaviour, session data via cookies for site functionality, analytics and fraud prevention.

4.2 How We Use Your Information

We use your personal data for: processing and fulfilling your order, sending order confirmations, shipping tracking updates, replying to support enquiries, preventing fraudulent transactions, improving our website experience, sending marketing emails only if you opt in. We will never sell, rent or lease your personal information to third parties for marketing purposes.

4.3 Data Sharing

We only share necessary information with trusted service providers required to complete your order: payment processor Stripe, logistics courier partners, fraud detection services. All third-party partners are bound by strict data protection agreements. We will disclose your information only when required by Australian law, court order or government authority.

4.4 Cookies

Our website uses cookies to remember your cart, preferences and browsing settings. You can disable cookies via your browser settings, but this may affect website functions such as checkout.

4.5 Your Rights

You have the right to request a copy of all personal data we hold about you, request correction of incorrect information, request deletion of your personal records, unsubscribe from marketing emails at any time. Submit privacy requests to sales@solacebabe.com. We will respond within 30 days.

4.6 Data Security

We implement industry-standard encryption, secure hosting and access controls to protect your personal data from unauthorised access, loss or misuse. However, no online transmission method is 100% secure.

4.7 Children’s Privacy

We do not knowingly collect personal information from children under 13 years old. If you believe we have collected child data without parental consent, contact us immediately for removal.

4.8 Contact

Privacy officer: ASHK MEDICAL SERVICES PTY. LTD. Email: sales@solacebabe.com Address: 194 Varsity Parade, Varsity Lakes QLD 4227, Australia